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Customer Reviews

Find out what customers are saying about Group 1 Automotive.

5 Stars

Recently purchased a Jeep Gladiator from South Pointe and during the "first round" of negotiating the price I'd definitely say that this would not have been a 5 star review. That being said the "second round" of negotiating brought it up to a 5 star review. There were a few factors that brought this up to a 5 star review but let me start by pointing out the main one, Jose my sales guy. I have been kicking tires on Jeep's for roughly 3 months and Jose was absolutely OUTSTANDING the whole time. Not pushy, informative, friendly, and honestly just downright awesome. Even when he KNEW I was not going to purchase at the time I still got exceptional assistance from Jose. In fact even after the sale we're still in contact for a few various follow up things and he's still a rock star. Many thanks to Jose for being awesome and if you're in the market then definitely go talk to Jose. As with almost all car places you have to go through the price negotiation. Our first round of negotiations to be honest, did not go well. We parted ways as sometimes happens. About a week or so goes by and Brett one of the sales managers reaches back out to me to see if I am still interested. We talk and negotiate via phone and text and get to a price point that I am good with. Now, the price we agree upon was the OTD(Out The Door) price. I confirmed this with Brett and that there would be no other fees and this WAS the price I was paying. As you know or at least in my experience on almost every vehicle I've purchased the OTD price almost ALWAYS goes up by 1-3 thousand dollars when you get to the finance office due to "mandatory" add-ons. I was waiting for this card to fall when I went to the finance office. But... it didn't. Which, to be honest I was surprised, not gonna lie. I was ready to get in to the finance office and see a bunch of add-ons and have to part ways again. But Brett was right and sold me straight. The OTD price we agreed on was the price that was given to me in the finance office. Did the finance guy go through my extended warranty options and other add-ons that I could choose? Yes. Were they already tacked on to the OTD price before I even sat down? No. And so even with a bit of a rocky start, Jose being awesome and Brett giving me a true OTD price brings this review up to 5 stars.

Customer: Jason Hubbert
Date: 2023-11-04
Reason For Visit:
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